India Post

By Shantanu -
The rebranding exercise at the cost of tax payers for department of post is going on for quite some times. They have revamped some of their post offices from dilapidated shacks to decent looking outposts in association with Deutsche Post. But more things change, more they remain same. Has anything changed at the service level? simply nothing. Indian bureaucracy is one of the most inefficient and most corrupt, esp. at the lower levels and India Post is a very symbol of the same. I had speed posted one RTI application to income tax department twice, based on pin codes given for their Hyderabad office in their associated websites. Every Tom Dick and Harry knows the location of Income tax office, but not India post. The speed posts came back twice, after roaming around the city for a few days, the reason cited was "insufficient address". The post offices whose stamp was marked on the envelope were stones throw away from the Income Tax office and yet they did not know the address. And this happened twice. The address was written in detail on the envelope based on website data.
India Post has a grievance portal, but after you have filled up the mamoth form with all data duely filled, it never posts. Therefore the conclusion is, India Post is not only inefficient, they even refuse to acknowledge any complaint, let alone paying attention to it.
Well, now you know why we avoid Government departments in India as far as possible!

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